Frustrating experience from the start until setup completion
I am quite disappointed with the billing and payment system of WFHI. From the moment I signed up, it took unusually long to get everything going. Invoicing was confusing and the process lacked transparency, which made me question whether I had completed the payment properly. There was no clear timeline provided for activation, and I had to make several calls to telephonic support just to understand the next steps. Unfortunately, these calls often ended with vague answers and delayed responses. What was supposed to be a straightforward sign-up turned into a frustrating ordeal with unnecessary hold times and back-and-forth. I expected a much smoother onboarding, especially around billing, but it felt like everything was handled sluggishly. Although I understand technical issues can occur, the lack of clarity and slow resolution meant that my experience was very disappointing early on. I hope WFHI relooks their payment processes so future users can have a more seamless and less stressful start to using the software.