frustrating experience despite some decent support
Overall, the process of getting help and understanding the software support felt quite frustrating to me. While there were moments when telephonic support was helpful and the representatives were polite, the consistency and clarity of the assistance left much to be desired. I often ended up unsure about certain features of the calling tools and database, which hampered my confidence in fully leveraging the software. Onboarding and training instructions were lengthy but not always directly applicable, causing me to spend extra time working things out alone rather than with guided help. Payment and invoicing were the only parts that went smoothly without raising concerns. Even with automatic updates happening regularly, I wasn’t reassured that I was using the latest functions correctly due to inadequate explanations. In summary, I expected a more cohesive and confidence-building support experience. It just felt like I was left hanging at various stages which is quite disappointing when you invest in a paid software solution that promises assistance.