I switched to this software expecting it to be an improvement over what I used before, but it wasn’t

I switched to this software expecting it to be an improvement over what I used before, but it wasn’t

I switched to this software expecting it to be an improvement over what I used before, but it wasn’t. Accessing the platform consistently was an issue from the start; logging in often failed or took too long. Compared to the software I was previously using, which had a straightforward setup and reliable connectivity, this one felt cumbersome and unstable. The calling tools sometimes didn’t register my clicks correctly, irritating me during use. Despite multiple attempts to get help via telephonic support, responses were slow and not very useful. I tried using the database feature but found it lacking compared to what I was already accustomed to. The invoicing and payment interface was confusing and involved a lot of manual inputs that led to errors. Overall, it felt like the software was not ready for seamless operation, making my workflow frustrating and disjointed. I had hoped for smoother onboarding and clearer communication but found neither.