Frustrating delays meant support failed to get me started
I found my time getting started with WFHI’s support and communication to be quite frustrating. From the moment I tried to sign up and access the software, the process dragged longer than it should have. The support team took a significant amount of time to respond to my initial queries, which stalled my onboarding and made me unsure if I would manage to use the platform at all. When I finally received assistance over the phone, the explanations were practical but delivered so late that I had lost valuable time trying to figure things out on my own. The automatic updates did not help, as I often found the system changing unexpectedly without any clear notice or guidance, which added more confusion. More frequent and proactive communication would have made a huge difference here. While the invoicing and payment steps by themselves were straightforward enough, the overall support experience did not live up to my expectations and caused me a lot of unnecessary delays. In short, the process felt inefficient and left me uncertain whether the platform was truly ready to support users effectively, particularly those who need help starting quickly.