Frustrating delays despite repeated requests for help
I was surprised by how unresponsive the support team seemed when I ran into issues accessing the WFHI software on my first few attempts. One particular moment stood out when I called telephonic support after experiencing login problems, but the call was dropped before I could get any assistance. Subsequent contacts felt like they went unanswered or resulted in vague explanations that left my main issue unresolved. This lack of timely help made me frustrated since I needed the software working quickly to try out the training and calling tools. The automatic updates didn’t seem to fix the problem either, which was disappointing. While I can't say all support staff were unhelpful, the overall experience felt slow and uncertain. I expected a more responsive approach given the paid nature of the service. The initial sign-up was straightforward, but without effective follow-up, my access troubles persisted longer than they should have.