Frustrating confusion with your pre-purchase info
You really left me to figure out most things by myself before committing. The website and sales material gave very little clear info on what the software actually does and how the whole process flows from sign-up to effective use. I spent a frustrating amount of time trying to understand what features are included, how the database interacts with calling tools, and what training covers. There was no straightforward explanation of invoicing or payment process either, making budgeting difficult. I also expected better clarity on telephonic support and whether it would guide me through setup or just answer questions. The onboarding flow seems complicated without better upfront guidance, so I struggled to know what to expect and how long it would take to get started. Overall, your approach made me feel unsupported before purchase, which left a bad first impression. If you invested a bit more in explaining the service and software clearly ahead of time, many people like me wouldn’t have to waste time trying to work it out themselves after signing up.