Frustrating billing and payment setup, not a smooth experience
From the beginning, billing and payments setup with WFHI felt complicated and frustrating. Signing up seemed straightforward at first with the usual invoicing process, but then things got confusing. I wasn’t quite sure how much of the payments were one-time and how much would be ongoing, and the invoice details weren’t clearly broken down. I had to call support multiple times to clarify charges, and each time I felt I had to explain my entire billing history again which wasted a lot of time. The payment portal itself wasn’t very user-friendly either, at one point a transaction failed and I was unsure if my payment had gone through. On the plus side, eventually the automatic updates did reflect properly so the system was accurate in that regard, and the telephonic support was patient. Still, the entire payment and setup felt like an unpleasant maze that drained my enthusiasm to fully engage with the software.