Frustrating and opaque billing
I found the whole payment and billing setup really confusing. It wasn’t clear how much of the fees were one-off and how much I needed to keep paying ongoing. The invoices I received didn't clearly separate these charges. That made budgeting really hard, which is not ideal for a small operation like mine. Signing up was straightforward enough and the initial invoice was okay, but after that the costs felt unpredictable. No clear indication was given whether fees covered software use or included training and support, which makes the whole thing feel like a gamble. The payment process itself was functional, and I guess the automated invoicing was timely, so for that I’ll give some credit. However, all the mumbo jumbo around what I’m actually paying for left me irritated. I didn’t feel like I was getting the transparency I expected, and it puts me off continuing with their services. It’s a shame because the concept seemed promising but the financial side felt like a mess.