Frustrating and confusing all the way through
My experience with the support and communication was disappointing from the beginning. First, I had trouble understanding the sequence in which I was supposed to proceed, as the onboarding instructions seemed out of order. I contacted telephonic support hoping for a clear explanation, but I was left waiting on hold longer than expected, which added to my frustration. When I finally got through, the support representative gave me steps that didn’t logically follow one another, making it harder to set up the dialer correctly. I tried following these steps multiple times, but kept hitting roadblocks due to lack of clear guidance. Even the updates didn’t seem communicated well, and their effect on the calling tools caught me off guard. The invoicing process was the only part I found somewhat straightforward, but overall, the lack of a sensible order and timely support left me feeling quite let down by the whole experience.