Frustrated: Your onboarding steps were confusing
I have to say, I found your training and onboarding quite frustrating. The steps you provided were not in a sensible order at all, making it difficult for me to get started. You expected me to set up complex database features before even understanding how to use the calling tools or dialer effectively, which confused me a lot. The training materials jumped around topics, so instead of a smooth learning curve, I ended up feeling lost and stuck frequently. I tried to follow the automated updates and telephonic support, but without a clear onboarding path, it was hard to benefit. Even your sign-up and invoicing seemed straightforward, but that did little to offset the lack of coherence in training. I really think you need to redesign your onboarding process so that newbies like me don’t waste time struggling through a jumbled sequence of steps. The current flow doesn’t help at all and left me quite disappointed.