Frustrated yet clear: mixed feelings about the explanations
I found the initial explanations during onboarding to be clear and well-structured, which was a relief considering the complexity of remote workflows. However, the way they conveyed some of the more technical aspects felt overly formal and slightly dense, which made me struggle to keep up at times. The support team did manage to clarify some points over calls, but I expected a bit more straightforwardness in the first place. The telephonic support was generally efficient, answering my concerns with patience. The automatic updates seemed to help, but I realized only after the fact what changes had been applied, as the communication about them was not explicitly clear. Altogether, while the comprehensive explanations were appreciated, the delivery sometimes made it harder than it should have been to fully grasp the software's nuances quickly.