Frustrated with your unclear explanations
I felt really stuck using your software because you didn’t explain things clearly. I was trying to set up the calling tools and understand how to use the dialer, but the instructions were confusing and too vague. It took way longer than it should have, and I still felt unsure about whether I was doing it right. You did have the automatic updates working fine, which I guess is the only part that was smooth. But overall, the onboarding was frustrating because I couldn’t find simple answers to basic questions like how to upload contacts to the database or how calls would be recorded. Your telephonic support at least picked up quickly most of the time, but the reps didn’t give me good enough guidance to fix my problems right then. I'd expect clearer step-by-step help from paid software and training, especially before expecting me to pay. This experience made me question if I can really trust your software to support remote workflows if the basics aren’t well explained upfront. I hope you make improvements to this soon.