Frustrated with your training process, but onboarding was okay
I felt quite disappointed going through your training and onboarding flow. The sessions seemed disorganized and repetitive in parts, which caused unnecessary delays. I struggled to find clear, step-by-step guidance for setting up the calling tools, and it all felt unnecessarily complicated for what should be a straightforward process. However, I will say that once I got past the initial hurdles, the onboarding flow itself was fine enough and I managed to get my database setup working reasonably well. Still, I found myself needing your support team’s help more than I expected, and it was frustrating that sometimes I had to wait for a call back or follow multiple channels just to get answers. If I had to do this again, I’d definitely want more detailed walkthroughs from the start, so I wouldn’t feel so lost and unsure. The dialer integration was decent after that, but it didn’t fully make up for the confusing initial training experience. Overall, I’m hesitant to say I wouldn’t ask for help again because clearly, I’m going to need it unless your onboarding and training materials get better structured and less vague.