I felt quite disappointed because when I faced issues with the billing process, attempts to get help

I felt quite disappointed because when I faced issues with the billing process, attempts to get help

I felt quite disappointed because when I faced issues with the billing process, attempts to get help were met with delays and silence. The support team did not respond promptly, leaving me uncertain about payment confirmation and invoice details. The lack of timely communication made the whole payment experience stressful and unprofessional. Despite repeated calls and messages, assistance was not forthcoming. This made me lose trust in the reliability of the financial side of the service, even though the software itself seemed promising. Overall, the inability to get quick answers about billing was very frustrating and has affected my enthusiasm for continuing to use this product. Prompt, reliable billing support is essential, and my experience was unfortunately lacking in that regard.