2 out of 52 of 5Unverified experienceSupport and communication
Frustrated with unclear labels and confusing support
You really need to improve how you communicate through your support channels. The wording in the help sections and even on the forums often left me more confused than helped. It wasn’t clear what certain buttons in the software actually did, which made navigating the database and the dialing tools frustrating. When I called for assistance, the labels and terminology they used were not consistent with the training material, which made the conversations harder to follow. I appreciate that you have telephonic support, but if the communication isn’t clear or straightforward, it defeats the purpose. You need to make the language more user-friendly and avoid jargon that only someone who knows the backend would understand.