frustrated with unclear explanations from you
Your explanations during the sales and pre-purchase phase were really lacking in clarity, which left me confused about what exactly I was signing up for. The sign-up and payment process wasn’t fully explained, and because of that, I had to repeatedly reach out for telephonic support to figure out what was happening with invoicing and whether the automatic updates would affect my access. It felt like there was an assumption that everyone would just know how the software and training onboarding flow worked, but that wasn’t the case. Even the details about the calling tools and the dialer were not presented in a straightforward way, which was frustrating. I appreciate having the telephonic support number, but the delays and vague answers there made matters worse. Ultimately, your sales communication didn’t help set proper expectations, and the whole thing felt unnecessarily complicated. I think if you want customers to feel confident in using your software and training, clearer, more detailed explanations from the start would be essential. Right now, I feel like I’m still unsure about a lot regarding how the database works and how updates roll out.