Frustrated with unclear explanations from support, lost time
I’m quite disappointed with how support handled answering my questions. From the start, their explanations were vague and often confusing. When I asked about specific functions like the automatic updates or the calling tools, the responses were hard to understand and lacked detail. They used technical terms without breaking them down, and I found myself needing to ask the same things multiple times just to get some clarity. This led to a lot of wasted time trying to figure things out on my own. Additionally, when I called the helpline, the waiting times were long and the staff gave inconsistent information. It felt like they did not prioritize effective communication, and that really impacted my experience negatively. I expected clearer guidance to get the software and workflows up and running smoothly but ended up feeling stuck most of the time.