Frustrated with unclear explanations and repeated confusion
I have explained what I expected from the onboarding and training several times before, but I still found the explanations lacking in clarity. The modules meant to guide users through the software and its features often felt rushed or too vague, which added to the confusion rather than resolving it. I found myself repeating steps or asking for help multiple times for things that should have been straightforward. The dialer and database functionalities are complex enough without needing ambiguous instructions. This made me weary of continuing the process. While I can admit the sign-up and payment processes were handled relatively well, the poor clarity during training overshadowed that benefit. Honestly, I hoped for a smoother experience where the training would prepare me well without needing so much back-and-forth. This left me doubting how easy it will be to manage things independently going forward.