Frustrated with training, explanations not clear enough
I am quite disappointed after going through the WFHI training and onboarding process. The explanations given were not clear, and I found myself confused at multiple points. The software setup felt overly complicated without proper step-by-step guidance. I have attended similar onboarding sessions elsewhere that were clearer and less frustrating. The lack of practical examples during the telephonic support didn’t help either, so I kept having to repeat myself. The calling tools and dialer were promised to be easy but felt confusing with insufficient instructions. Overall, my experience was tiring and did not make me confident to use the software effectively. I expected better clarity from their training. The onboarding was supposed to be straightforward, but it ended up being anything but that.