Frustrated with timing, support didn’t match my hours
I found the telephonic support mostly unhelpful during the hours I actually work. Since my work timings don’t always align with the usual business hours, I expected the support to cover a wider range or have some form of asynchronous communication, but they didn’t. When I reached out, I got some quick responses occasionally, which was a positive, but for the most part, the availability didn’t fit my schedule. This caused delays when I needed assistance with the dialer and database features during odd hours. The communication felt rigid and didn’t adapt to individual work styles, which was disappointing. While the training materials were accessible at any time, live support was limited to a narrow window, which conflicted with my remote workflow. Their invoicing and payment processes were pretty straightforward, and I didn’t face issues there, which is why I’m giving two stars instead of one. However, overall, the support experience felt misaligned with how I work, and that was a persistent problem for me.