Frustrated with their slow response, despite some hopes
I really tried to engage with WFHI’s training and onboarding support, hoping for a helpful and timely experience, but it ended up quite disappointing. While the training material itself was reasonably comprehensive, every time I had a question or issue, the telephonic support was slow to respond and often didn’t provide clear answers. I had a small reservation that maybe the team was overwhelmed, but that didn’t fully explain the delays and lack of follow-up. This lack of responsiveness made me frustrated because I was stuck waiting and couldn’t move forward smoothly. I wanted to give them the benefit of the doubt, thinking maybe I could work through on my own, but some support during those difficult moments felt essential. Overall, the experience made me feel stranded rather than supported, which wasn’t what I expected when getting started.