Frustrated with the unclear explanations and steps
I have taken trainings on various platforms before, but I must say this experience was quite frustrating due to the lack of clarity in explanations. The instructions often seemed vague and left me guessing about the correct steps, making onboarding longer and more difficult than it should have been. For example, when I was trying to grasp the features of the dialer and the database, the details felt scattered, and the transitions between modules weren’t very smooth. I found myself repeatedly reviewing the same pages just to be sure I was doing things right. Support was available, but it seemed like I was asking questions they wished I didn’t have to, so the calls were short and to the point without much elaboration. The invoicing and sign-up process didn’t offer much help or guidance either, which added to my confusion since I’m used to clearer, step-by-step information on such tasks. Overall, I ended up feeling worn out by having to constantly interpret what was meant rather than being told straightforwardly. I’m not saying nothing was good—there was definitely a helpful structure in the software design—but the unclear training drastically reduced my confidence and ease of use.