Frustrated with the slow start and unclear process
When I first decided to purchase the software, I imagined that getting started would be quick and straightforward. However, it took me longer than expected to actually set up and start using the system effectively. The sign-up process was somewhat confusing to navigate, with not enough clarity on next steps after payment. The invoicing was handled properly, but the delay in receiving useful onboarding materials made me unsure about when I could begin working with the dialer and database features. I was hoping for a more immediate introduction or a smoother path to becoming familiar with the tools. Although the automatic updates happened without issues and the telephonic support team was polite, I felt like I was doing a lot of figuring out on my own at the very start. This slow ramp-up made me question if the process was designed for quick workflow adoption or if it assumes more prior experience than I had. I’m still trying to see if it will get easier over time, but the early experience left me a bit unsure about the whole setup.