Frustrated with the slow responses
The training process felt unnecessarily prolonged because the responsiveness from the support team was quite lacking. While I acknowledge that the onboarding materials were well put together and covered most basics, the real-time help I needed was often delayed. For several questions during my initial setup, responses took hours or sometimes a full day. This made it harder for me to progress smoothly and sometimes felt like I was stuck waiting for clarification. Although the staff was polite whenever they did respond, the overall slow communication hindered my learning pace. It would have been better if there was a dedicated contact for quicker replies or a more interactive support platform. Because of this, my impression is mixed and leaning towards unsatisfactory on the support responsiveness, although the training content itself was fine.