Frustrated with the slow replies
I started the training with high hopes because I wanted to get up to speed quickly. However, the responsiveness of the support team during onboarding was disappointing. Several times, I tried to reach out with questions about setting up the dialer and using the database feature, but their replies came after long delays. This slowed down my progress considerably and left me feeling stuck more than once. The onboarding flow was explained in theory, but when I needed help with the practical steps, getting timely assistance was tough. I will say that once I did get a response, the information was generally accurate, and the software updates seemed to happen smoothly without causing issues. Still, the overall slow communication made me doubt the value of the training. Signing up and paying was straightforward enough, and invoicing was clear, but that’s little comfort when the main onboarding experience felt neglected. For people who prefer detailed guidance and fast answers, this might be frustrating. Perhaps the team is stretched thin, but it left me wishing there was more priority support. Given all that, I wouldn’t recommend this service to someone who needs quick, responsive help during training.