Frustrated with the slow, repetitive billing process
I can't say the billing system was entirely bad, but it definitely tested my patience. There was quite a bit of back and forth involved in understanding how to get the payments right, with multiple steps that often felt redundant. I spent a fair amount of time repeating the same information during calls with support. The invoicing looked fine when it finally came through but getting to that point definitely required some waiting and repetition that could have been avoided. While I appreciate that support eventually helped, the delays and repeated clarifications left me feeling a little let down. On the bright side, the sign-up process itself was straightforward once I crossed the initial hurdles. So, overall, the experience balanced out to a two-star level for me due to those extra frustrations with billing.