Frustrated with the response timing, but some help was there
I was pretty keen on trying out the software and training WFHI offers, but honestly, the responsiveness of the team on initial queries made me hesitate. It felt like whenever I reached out with questions before signing up, the replies lagged behind and sometimes I had to follow up multiple times to get clear answers. That delay left me a bit unsure if their support would be helpful once things started properly, though I must admit that when they did respond, the information was quite detailed and somewhat helpful. I suppose that was positive because it showed some level of care. However, I kept wondering if such slow reply times would hamper progress once I was using the software and needed quick help. On a positive note, the sign-up process itself was straightforward enough, and the invoicing was clear which I appreciated. But overall, the pre-purchase interactions left me feeling a bit uncertain and mixed about going forward with WFHI. I kind of wished the people were a bit more proactive and timely in communication because that does matter when you're trying to set up remote workflows with new tools. Still, some aspects were okay so it wasn't all bad.