Frustrated with the onboarding, had to figure out everything myself
From the very start, I felt that the training and onboarding provided was insufficient. The documentation lacked detail on how to effectively use the calling tools and dialer, leaving me to figure out many aspects on my own. Despite attempting to use telephonic support, I often found the assistance generic and not particularly helpful in resolving specific issues. The automatic updates, instead of making things easier, frequently introduced unexpected changes without proper guidance, which added to my confusion. Even the sign-up and payment process seemed straightforward at first, but when I ran into invoicing queries, the support responses were delayed. The training sessions did not prepare me adequately for the real software environment, so my learning curve was unnecessarily steep. Overall, I was frustrated that so much of the workflow had to be managed independently without clear, structured onboarding, which could have saved a lot of time and hassle.