Frustrated with the lack of responsiveness
The overall feeling I have after using this software is one of disappointment mainly due to how unresponsive the support team could be when I needed access help. I found that when technical glitches prevented me from logging in or accessing key features, the replies from support were either delayed or vague. This created a negative experience that affected my ability to set up workflows quickly. On a somewhat positive note, the software itself has an intuitive interface once you’re inside, and the automatic updates keep the system current without manual input. However, the people handling access issues didn't provide a timely solution, which made an already tight schedule harder to manage. The onboarding instructions were fine but not enough to solve real-time access problems. If the responsiveness of support were better, I believe the experience would be far less frustrating and the software much more usable. As it stands, I am hesitant to rely fully on this platform due to these issues and the slow communication.