Frustrated with the confusing labels throughout
I found the training materials somewhat frustrating. At one point, while going through the onboarding, I stumbled upon a section where the labels for the calling tools were really unclear. It wasn’t obvious what each button or option actually meant, and that just made me pause for a while. Apart from that, the phrasing throughout the entire training felt off. Some terms didn’t match what I expected, making it harder to follow the steps. I remember trying to understand how to set up the database feature but the wording didn’t help much, leaving me quite confused. On the brighter side, the telephonic support was at least reachable and somewhat helpful, even if they couldn’t fully clarify the terminology. The invoicing and payment process was straightforward enough so no issues there. Overall, I think a bit more attention to clear, standard labels could greatly improve the onboarding experience. It’s annoying when you know a tool has potential but the wording just doesn’t make it accessible. I would have preferred a more intuitive sign-up process with clear vocabulary. This made the learning curve unnecessarily steep and frustrating.