Frustrated with support timing not matching work hours
From the start, I found the support and communication lacking when it came to fitting my actual work hours. I work mostly late afternoons to late nights, but support seemed to operate early mornings or standard office hours. I tried calling twice during my workday, but each time I reached a voicemail or had to leave a message, which took a long time for any response. When I finally did get through, the resolution process was slower than I expected. The telephonic support agents were polite, but the delay in availability definitely impacted the workflow I was attempting to establish with the software and database features. On the positive side, the invoicing and payment process was straightforward enough, and at least that part didn't cause me undue stress. However, the lack of timely interaction with support meant I couldn't get real-time help when the dialer tools or some software glitches happened. I felt like I was working on my own often and waiting until their office hours rolled around. Given my schedule, this led to quite a bit of inefficiency and frustration with communication overall.