Frustrated with support timing, hard to get help when needed
Support hours do not match my actual working hours. I often find that when I need help the most, the telephonic support is not available. This mismatch is quite frustrating for me. I work at times that seem inconvenient to their support team’s schedule, so quick resolution isn’t always possible. While the assistance provided when available is generally okay, the timing of support calls and priority help does not fit well with my workflow. This limits how much I can benefit from their customer service. As a result, I have to rely on figuring out issues myself more often than I’d like. Automated updates sometimes fix minor bugs but don’t solve urgent problems during my working hours. Sign-up and payment went smoothly but don’t offset the support availability issue. Overall, the service feels mismatched with my real timetable. It’s disappointing because I had hoped for quicker, more responsive help that fits my working style.