Frustrated with support, not what I expected
I had used other software before that at least responded to basic queries and helped keep my workflow moving. But here, the telephonic support was slow and often unclear, which really hurt my confidence in the platform. Compared to prior experiences, the communication felt disorganized and inconsistent. I kept waiting on help for issues in the dialer and database features that just never got resolved efficiently. This made it difficult to complete important tasks on time or even properly understand updates. The onboarding did not explain things clearly enough, and follow-up via calls or messages was disappointing. While I can appreciate that automatic updates happened, the lack of clear guidance on changes caused more confusion than anything else. It did not do the job I needed it to, and I’m honestly quite frustrated by how long it took just to get answers. I was hoping the software would run as smoothly as my previous tools, but this felt like a step backwards with its support and communication approach.