Frustrated with support, kyun itna complicated?
Maine WFHI ka software sign-up kiya aur initially setup karne mein kuch help mili, jo theek thi. Lekin jaise hi maine regular use start kiya, mujhe laga ki support smajhne mein zyada complex hai. Setup ka process bahut one-off nahi laga; har baar jab bhi koi issue aata, mujhe baar-baar unhi basic steps ko dobara explain karna padta. Support team phone pe response deti, par wo continuity banane mein weak thi. Kabhi kabhi laga ki main apni problems unke samne pehle bhi discuss kar chuki hoon, lekin wo log yaad nahi rakhte ya proper follow-up nahi karte. Training sessions useful the, par wo bhi complete hone ke baad mere doubts ka jawab dene mein itne supportive nahi rahe. Payment aur invoicing thoda complex tha initially, par last mein woh process smoothly complete ho gaya. Overall, mujhe laga ki support aur communication ko improve karna chahiye, specially jab mujhe bar baar wahi baatein samjhani padti hain, ek hi cheez baar-baar karwana thoda irritating tha mere liye.