Frustrated with support during issues, could be better
Honestly, dealing with WFHI support when problems cropped up was disappointing. I had expected quicker and more helpful communication but instead found myself repeating the same explanations and waiting longer than I felt was reasonable. When the software didn’t update properly, I contacted telephonic support multiple times but the resolution took far too long compared to what I consider acceptable for remote workflow issues. On the plus side, when the support team did manage to assist, their explanations were clear and somewhat actionable which I acknowledge. Still, the overall feeling was one of frustration because the problem handling was slower than I expected and didn’t alleviate the issues efficiently. I’m not saying the software itself is bad, but if support doesn’t improve pace and understanding during trouble, it makes working remotely more stressful than it needs to be.