Frustrated with support, don't expect much help next time
Honestly, the support and communication left a lot to be desired. When I reached out for help, the responses were slow and didn’t really solve my issues in a clear way. The telephonic support felt more like a formality than actual help, which was disappointing. I don’t expect to get much better assistance if I have questions in the future, so I’m planning on trying to manage things myself. There was one aspect that was okay: the initial reply time was reasonable, but after that, progress basically stalled. I’ve had better experiences with other services, so I’m left feeling quite let down. This lack of effective communication makes me wary of relying on support again and also affects how comfortable I feel about continuing with this software overall.