frustrated with support delays and unclear guidance
I am very disappointed with my experience using the WFHI software and its support system. From the beginning, the sign-up process was not intuitive, and the invoicing documents lacked clarity, making it difficult to keep track of payments. When I tried to use the dialer and calling tools, they frequently malfunctioned and required assistance. Unfortunately, telephonic support was often unavailable, and when I was able to speak with someone, I found their explanations confusing and unhelpful. Because of this, I don’t feel confident that I would choose to seek help again in the future. The training materials also failed to clearly explain how to integrate the database feature with my workflow, which added to my frustration. Automatic updates, instead of improving things, sometimes introduced new issues unexpectedly. Overall, this experience has left me unsure about continuing with WFHI’s services.