Frustrated With Support Compared to Previous Tools
I found the telephonic support offered by WFHI to be less helpful than what I had experienced with other software providers. While the agents were polite, the responses often felt scripted and didn’t address the nuances of my technical questions effectively. This made the overall communication feel slow and sometimes misleading. On the plus side, the invoicing and payment process was clear and hassle-free, which was a relief compared to past experiences. However, when I encountered issues with the dialer and database integration, the support failed to provide timely solutions, which was disappointing given the subscription costs. The automatic updates sometimes introduced new glitches without adequate warning or fallback options, which made the software harder to rely on day-to-day. While I can appreciate that some aspects like sign-up were smooth, the lackluster support and communication made this a frustrating experience overall.