frustrated with support because info was too hard to find
From the start, I felt it was quite difficult to find the support I needed. They offer telephonic support, but when I called, it took a long time to get through, and once connected, the person was polite but didn't seem informed enough to solve my problem without transferring me several times. Also, the documentation that was supposed to help me onboard was scattered and not clearly organized, so finding answers myself was time-consuming and frustrating. I expected a more streamlined communication system especially since the software needs users to depend on timely help for the calling tools and database functions. Every time I tried to resolve basic payment or sign-up issues, there was a delay and lack of proactive help. This made me hesitant to rely fully on the software's other features as well. Overall, the experience felt like communication gaps made the entire interaction inefficient, and it created a lot of frustration that I didn't expect from a service that markets itself towards remote workflow management. Honestly, the lack of easy-to-access support resources hindered my ability to get full use out of the product.