Frustrated with software access, not what I was expecting
I approached the software hoping it would be straightforward to access and use based on the initial information. While the setup process itself was fairly clear and the sign-up prompt uncomplicated, what followed was disappointing. The actual software interface did not quite match the expectations I had formed beforehand. Some features were buried deep within menus, and it took more time than I anticipated just to get comfortable finding the calling tools and dialer. The database integration promised seemed underwhelming in performance and not intuitive in its navigation. I did appreciate the automatic updates, which ran smoothly in the background, but the ongoing use felt cumbersome due to unclear tooltips and limited guidance within the application itself. Telephonic support was reachable but often felt generic and didn't resolve specific queries I had about software functionality. This mismatch between expectation and reality led to frustration as I couldn’t fully rely on it for my remote workflows as planned. That said, the initial billing and payment setup went okay with invoices appearing regularly, but that didn’t offset the difficulties encountered with daily use. Overall, the experience left me doubting if this software fits my needs as well as I hoped. I had looked forward to easy access all along, but it didn't pan out that way.