Frustrated with slow responses, it hurt the whole experience
Honestly, the training was quite disappointing because the people I reached out to were not responsive. I tried multiple times to get some clarity on how to use the calling tools effectively, but it often took hours or even days to hear back. This delay really slowed my progress, and I felt stuck more than once. The initial onboarding steps were clear enough, but without prompt communication, I couldn’t complete important milestones quickly. Even the telephonic support felt hit or miss; sometimes I would get an answer right away, and other times it felt like no one was available. This inconsistency made the whole experience frustrating. There was no real effort from the team to follow up quickly or proactively, which was disappointing because I had high hopes for the training sessions. It was not just the lack of speed, but also the lack of depth in the responses that affected me. The software itself seemed fine, and signing up went smoothly, but the support lag really brought down the whole onboarding experience. I’m not sure if this is typical or just my case, but I felt ignored overall. I expected more timely help when dealing with a new system, and unfortunately, that was not my experience here.