Frustrated with slow reply, uncertain why
I have mixed feelings about the sales and pre-purchase experience. Initially, I was hopeful things would be responsive given the software’s scope, but sadly that wasn’t always true. Some emails and calls I made took a long time to receive any kind of reply, and that left me unsure about what to expect next. The sign-up process seemed straightforward enough, and I was able to find invoicing relatively clean and easy to understand. However, the waiting and slow responses were thought-provoking in a negative way, making me question whether the company is fully tuned to customer needs. There was at least one occasion where telephonic support helped clear things up promptly, which I thought was a good sign. But overall, there appeared to be inconsistency in how responsive people were. I am not sure if it’s a question of staffing or workflow, but the experience made me hesitant to commit fully without more clarity. I wish the communication had been more consistent and quicker to build my trust throughout the process.