Frustrated with setup – too much of it feels like one-offs
I was really looking forward to getting started with the WFHI software, but I found myself growing frustrated with how much of the setup felt like a one-off task rather than something ongoing. At first, I thought once the initial database was populated and dialing tools configured, I'd settle into a smooth daily routine. But it turned out I had to keep rechecking and tweaking parts of the system frequently, like the automatic updates were changing settings without me realising. This meant constant adjustments to the workflow, which made it hard to really depend on the software smoothly. It wasn’t clear whether these quirks were by design or a glitch, but in any case, for someone wanting stability over multiple weeks, that instability was discouraging. I also wondered about the onboarding steps and how much of that really prepared me for continued use; some parts seemed surface-level and not robust enough for ongoing operations. Support was available when I called, but that didn’t fully fix the feeling that the setup still needed more work that I had to do every so often. That left me a bit unsure if this system would match my needs long-term or not.