Frustrated with self-learning during onboarding, left puzzled often
I felt overwhelmed by how much I had to figure out alone during the onboarding process. One moment that stands out was when I was trying to understand how to use the database feature alongside the calling tools. The material given didn’t clearly guide me through it, and I had to spend quite some time experimenting myself to make sense of it. The training sessions weren’t very hands-on, and I often found myself confused after watching them. Beyond that, it wasn’t easy to tell what steps followed or what was expected next, which added to the uncertainty. While the sign-up and payment process was smooth enough, the lack of clear stepwise support left me mostly on my own. I was hoping for more detailed explanations or telephonic guidance engaging me more actively. Although automatic updates and software stability were fine, the initial experience made me feel lost at times, especially trying to set up the workflows without dedicated support. Overall, the feeling was frustrating due to self-learning demands.