Frustrated with repetitive support calls
I found myself repeatedly calling support, which was quite frustrating because it felt like I was explaining the same issue over and over without any real progress. Sometimes I had to wait on hold for a long time before someone picked up, which wasted my time. On the other hand, when support did answer, they seemed willing to help and try to resolve the issue, showing some patience. The software itself has some useful features, but the overall experience with customer communication turned out to be slow and often repetitive, which made me question whether this was the right choice. I wanted a more efficient support system that values user time and can provide quicker solutions instead of prolonging the wait unnecessarily. Due to this, my enthusiasm for continuing with the product has definitely decreased even though the software showed potential in other aspects.