Frustrated with repetitive one-time setup
While I appreciated the initial training provided, I found the onboarding experience disappointing because the setup appeared very one-time without much ongoing assistance. Most of the initial guides were focused on getting started but did not offer enough real-time or continued help as I tried to adjust my workflows later. The dialer and database features were introduced during onboarding, but after the initial setup they felt isolated from any further training or support sessions. I found myself having to relearn or troubleshoot problems on my own without much proactive outreach. The automatic updates were one positive aspect, as they kept the software current without much intervention. However, the lack of continuous training made it harder to improve my efficiency gradually. There was some telephonic support available but it mostly responded to specific issues rather than offering forward guidance. Overall, I felt the experience leaned too heavily on a one-off setup rather than a balanced and ongoing training approach. This made me hesitant about how sustainable the learning curve would be for new users.