Frustrated with repeated delays and waits before purchase
I felt quite annoyed by the whole pre-purchase experience. From the moment I expressed interest, I wasn't expecting the amount of repetition and waiting involved. Every time I called to clarify information about the software and training, I found myself having to explain the same details again and again to different people. The sign-up process felt drawn out, with long waits for confirmation emails and invoices. It was as if every single step required extra time and repeated communication. The telephonic support wasn’t much help either, as the representatives often put me on hold or transferred me multiple times without resolving my queries efficiently. I expected a more streamlined and transparent experience before buying, but instead, I just got frustrated with all the back-and-forth and the unclear timelines. The whole waiting and repeated explanations made me question whether this service was the right choice, though I hadn't yet evaluated the software itself. Overall, this pre-purchase stage felt very time-consuming and unnecessarily complicated, which dampened my enthusiasm before I even had a chance to see what the actual product offered.