Frustrated with repeated billing clarifications, takes too long
I felt quite exhausted going through the billing and payment processes repeatedly explaining the same details multiple times. Each time I called support, the agent seemed to ask for the same information again which slowed everything down unnecessarily. The invoices were clear, but confirming them and making payments involved a lot of back and forth and waiting periods which could have been minimized with better internal coordination. Despite this, the payment portal itself was reliable and didn't freeze or crash which was the only saving grace. It seems like the process could benefit from streamlining to reduce wasted time and customer frustration. Overall, I’m moderately satisfied but definitely weary of having to repeatedly clarify the same points when all info is already on file.