frustrated with ongoing support, not just first impression
My experience with the telephonic support after initial setup really left me questioning if the software could fulfill my needs. During the first few days, the system seemed to do its job—dialer connecting, database saving contacts, updates happening. However, as time went on, issues popped up. The support team wasn’t as responsive to day-to-day problems as I needed. Sometimes calls would drop unexpectedly, and re-engaging support was slow. The invoicing and payment remained clear, and I could log in without trouble, so I'll give credit there. But the core use of the calling tools became annoying as glitches persisted and telephonic support lagged. I expected smoother communication and quicker resolutions considering this is a paid service. For simple tasks, the software is ok but for someone relying on continuous support and hassle-free communication, it might fall short. The training did introduce the features well but ongoing help is necessary and that was disappointing for me.