Frustrated with ongoing issues despite hoping for smooth start
I felt quite frustrated over time using the service because it did not work as I had originally hoped. After signing up, I expected the setup and training to make things straightforward. Instead, I found that the software kept acting unpredictably day to day, which interfered with my ability to use the calling tools and database as intended. The invoicing process was mostly fine, but continuous automatic updates introduced changes that were not properly explained, causing confusion. I attempted to reach telephonic support several times but often experienced long wait times and inconsistent advice, which only added to my frustration. Although the initial onboarding flow was clear, maintaining smooth use throughout proved difficult. Even weeks after starting, I still faced challenges that should have been ironed out earlier. Overall, the day-to-day experience was unsatisfactory and left me feeling that this product did not meet my requirements or expectations despite my efforts to adapt.